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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jakoby

March 7, 2025

5  out of  5
rating by Jakoby
"Tiffany Frank is one of the best State Farm employees I have ever had the pleasure to do business with. She was very kind and honest, patient, understanding. She even listened to me complain for 3mins on how other auto insurance companies have played me. I asked for her to stay on the phone while I completely finished my application and she told me that was no problem. I can't speak for everyone at State Farm but I can speak on the behalf of Tiffany Frank who did everything in her power to get me the deal I wanted with multiple options, and was kind and understanding. I would recommend asking to speak with Tiffany Frank if you are here trying to get a good deal with some kind assistance. Thank you for everything Tiffany!"
We responded:
"Jakoby, my team and I could not be more happy to assist you in your time of need. Thank you for giving us the opportunity to serve you! - Matt"
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Sam Brew

February 25, 2025

5  out of  5
rating by Sam Brew
"Cathy H. at Matt's office is and always has been so VERY helpful in answering questions and discussing things that I've needed to do for my insurance needs. She attentive and caring, and I can always trust she will return a call or get back to me when she says she will!!"
We responded:
"Our goal will always be to leave you with a satisfying experience, Sam! Thank you for taking the time to share this! - Matt"
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David Boyer

January 16, 2025

5  out of  5
rating by David Boyer
"Tiffany Frank at the Matt Vierk State Farm office is FANTASTIC!! Tiffany was very diligent in making sure I had multiple options for coverage. She went above and beyond to ensure I was comfortable and understanding of all my coverages. I highly recommend this office and Tiffany!"
We responded:
"David, thank you for your wonderful feedback! We’re so glad to hear that Tiffany went above and beyond to ensure you were comfortable with your coverage options. Her dedication to providing detailed and thoughtful service is something we truly value. We’re lucky to have her on our team! As always, don't hesitate to reach out if you have any further questions! - Matt "
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Ervin Dyer

January 2, 2025

5  out of  5
rating by Ervin Dyer
"Hello, clients of State Farm. I'm a firm believer. If it's not broken, don't try to fix it. I've been with your company for many years. I'm very satisfied with my agent and every. One that works in office. You built up Good relationship. Katherine Has truly been a blessing to me Tell your friends. And family she's got what you need And the insurance business"
We responded:
"Ervin, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - Matt"
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James Depinet

December 10, 2024

1  out of  5
rating by James Depinet
"State farm is the most shady insurance I know."
We responded:
"James, unfortunately you’re not a customer in my office according to our detailed records. My team is extremely knowledgeable in insurance and would be more than happy to assist you in your time of need. If you’re unhappy about prior experiences at a different location, we can help you get in touch with the correct office. Please give us a call at (419) 843-4001. - Matt"
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J.Bruce Kelly

October 10, 2024

5  out of  5
rating by J.Bruce Kelly
"Easy to connect via Internet or phone Tiffany made it easy to compare old and new policies I saved some money"
We responded:
"J, our team will be here to give you constant insurance support whenever you’re in need. Please know your business is extremely important to all of us! - Matt"
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Amy Gilliland

October 9, 2024

5  out of  5
rating by Amy Gilliland
"Switched from Progressive that I had for 30+yrs and was given a rate that was literally a third of what I was paying. Received excellent service when adding a second car to my policy. Highly recommend!"
We responded:
"Amy, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Matt"
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Gina Flowers

July 22, 2024

5  out of  5
rating by Gina Flowers
"I've been with the Matt Vierk team for a few years and have always been happy with their customer service. They've always been knowledgeable, personable, and respectful. Last week, I worked with Stephanie. She was pleasant and provided the information I requested in a timely manner. Thank you, Stephanie!"
We responded:
"Gina, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Matt"
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MoonShyne89

July 19, 2024

5  out of  5
rating by MoonShyne89
"My wife and I have been with State Farm for several years with multiple policies and have received exceptional customer service on a consistent basis. Today, we had the pleasure of speaking with Stephanie Marchand of whom we found to be professional, cordial, and insightful. Thank you for treating your customers with respect and for aiding us with peace of mind in our day-to-day lives."
We responded:
"Hello, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - Matt"
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Andrew Maher

July 3, 2024

5  out of  5
rating by Andrew Maher
"Great customer service. Handled my claim really quickly. Very happy customer."
We responded:
"Andrew, my team and I want to thank you for expressing such positive feedback to us. Thank you for sharing! - Matt"
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Deb Tucker

June 11, 2024

5  out of  5
rating by Deb Tucker
"They have been very helpful when I needed information for the apartment complex I live in."
We responded:
"Deb, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Matt"
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Katie Ford

April 18, 2024

5  out of  5
rating by Katie Ford
"Stephanie Marchand worked diligently to ensure we got the best rates and the best coverage. She was very responsive and communicated with me throughout the entire process of transitioning our insurance. She was a breeze to work with and made sure I understood the process."
We responded:
"Katie, welcoming new customers to our family is such a joy to each of us. We are so glad Stephanie could help you and was able to make your transition a smooth one. Thank you for giving us the opportunity to earn your business. Welcome to State Farm! - Matt "
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Ashley Reed

April 17, 2024

5  out of  5
rating by Ashley Reed
"Jamie is AMAZING! I have switched auto, home owners, & renters policies and she took care of absolutely everything. She found me the lowest rates & made the process seamless. I would recommend Jamie over & over again!"
We responded:
"Ashley, our goal will always be to leave you with a satisfying experience! The best compliment my team and I can get is being recommended to others! Thank you for taking the time to share this! - Matt "
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Abdul Ridi

March 28, 2024

5  out of  5
rating by Abdul Ridi
"Tiffany is great to work with!"
We responded:
"Abdul, the experience that you have with us should always be a shinning part of your day. We appreciate your business. - Matt"
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Leeza Wallace

March 26, 2024

5  out of  5
rating by Leeza Wallace
"Stephanie was an absolute pleasure to work with. She is very knowledgeable and made the move from Allstate to State Farm very easy. She not only saved my family money, but gave us even better coverage!"
We responded:
"Leeza, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Matt"
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Yan Shaulov

March 20, 2024

5  out of  5
rating by Yan Shaulov
"Insurance can be complicated, but they make it easy great staff number one in Ohio and Michigan. Don’t look anywhere else. Call this location and get your insurance right for reasonable price. I Refer family and friends here."
We responded:
"Hello, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Matt"
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Stan

March 13, 2024

5  out of  5
rating by Stan
"Stephanie was very enjoyable to work with, she is is very efficient and was very helpful in determining our insurance needs. Excellent Experience!"
We responded:
"Stan, our team is always thrilled to serve you and your insurance needs. We appreciate you and your kind feedback. - Matt"
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Clayton Rose

November 14, 2023

1  out of  5
rating by Clayton Rose
"I was backed into inside a car wash. I contacted to have taken care of. To find our the company changed my policy coverages with out my consent. Now tell me I have to pay the back insurance that the company messed up to be covered for this accident that was no where near my fault. Now I'm supposed to pay back around$1000 between old policy coverage that I should have had to a company that messed up not myself. You pay insurance to not have these problems. State farm Matt Vierks office has officially been worst insurance experience ever. They should be responsible for the back pay who can afford to pull that kinda money to fix State farms mess up. Worst insurance company ever. Shut your doors"
We responded:
"Clayton, I apologize for the negative experience you have had with my agency due to a system error. Taking care of each and every one of our customers with the utmost respect, time and attention is the number one priority of our agency. I apologize that you feel that your experience has differed from this. We have talked with corporate to fix the issue and it is resolved. As we notified you before, the best option for you is to let the at fault party and insurance company fix your vehicle. I’d be happy to provide more details, please feel free to give me a call at the office. I am happy to help! - Matt"
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MEGAN

November 6, 2023

5  out of  5
rating by MEGAN
"Colleen was especially helpful during the claim process. Friendly too!"
We responded:
"Megan, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Matt"
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Cheryl Kyser

October 30, 2023

5  out of  5
rating by Cheryl Kyser
"Stephanie was the first rep to follow up and get an issue fixed that has existed for over a year. Very pleased with her help!"
We responded:
"Cheryl, my team and I will always go above and beyond to exceed your customer service expectations! Call us anytime. - Matt "
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D W

July 12, 2023

1  out of  5
rating by D W
"I’ve been with State Farm 7 years and this location hasn’t sent me a single policy insurance card or nothing for a year but they been taking my money that’s for sure. I’ve emailed twice and called 3 times. They said we have your old address. How when my address has been the same for 4 years. I updated my address a long time ago. This place is incompetent. They have one chance to transfer me to a different agent or I’m done and I’m going to progressive."
We responded:
"Hello, I’m sorry to hear about your recent experience. Our office has no record of a request for an address change or notification of an incorrect address. Although we have transferred you to another agent as requested, I would be happy to discuss this situation with you further and address your concerns. Providing an exceptional customer experience is always our top priority. Thank you – Matt"
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J M

April 30, 2023

5  out of  5
rating by J M
"We had their team put together a quote and go over certain things we had concerns about; such as a trampoline, pool and German Shepherd. They took the time to speak in easy terms and put things in perspective without the fear of “you need this”. Highly recommend their office, super easy communication."
We responded:
"Hello! Your recommendation of working with my team and I is wonderful to see! We will always be here to serve your insurance needs! - Matt "
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Sandy Guyton

April 19, 2023

5  out of  5
rating by Sandy Guyton
"Great customer service! Quick to respond, helpful and friendly. Affordable rates on life, renters and auto."
We responded:
"Sandy, we appreciate this awesome review from you and the trust you have in us. It’s an honor working you. Thank you for your business! - Matt "
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Tracy Brenizer

April 18, 2023

5  out of  5
rating by Tracy Brenizer
"Great customer service, easy to speak to. Helpful in understanding my billing and taking care of my coverages. Been a State Farm customer for over 40 years."
We responded:
"Tracy, we will always go above and beyond to exceed your customer service expectations! My team and I will always be here to support your insurance needs as your loyalty means the world to us. Looking forward to the next 40+ years together. Thank you for your thoughtful review and feedback! - Matt "
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Mohamed Ibrahim

February 6, 2023

5  out of  5
rating by Mohamed Ibrahim
"By far the best insurance agent we could ask for. Got all the coverages we needed (business/life/home/car/umbrella) all under 1 roof, and they made it easy to understand. If I could give a 6th star I would, highly recommend!"
We responded:
"Thank you for the 5 star review, Mohamed! We strive to provide you with the customer care that you deserve and go the extra mile to do so! It is always our pleasure to be able to assist you with any of your insurance questions or needs! - Matt "